LAUNCH SALE NOW ON • FLAT-RATE DELIVERY ACROSS SOUTH AFRICA
LAUNCH SALE NOW ON • FLAT-RATE DELIVERY ACROSS SOUTH AFRICA
Find guidance on choosing and using UNASKIN products, caring for your skin and shopping online.
Start with the essentials, add targeted care gradually and stay consistent.
UNASKIN is created with the needs of melanin-rich skin in mind. The range provides thoughtful support for concerns including dehydration, dullness, sensitivity, uneven-looking tone, hyperpigmentation and visible post-acne marks.
Begin with the Gentle Cleanser, followed by the Hydrating Toner and your chosen serum. Apply the Brightening Cream next. In the morning, finish with Sunscreen SPF50. Visit the Your Routine page for step-by-step guidance.
Choose the Glow Up Serum when your main concerns are dehydration, dullness and a lack of radiance. Choose the Brightening Serum when you want targeted support for pigmentation, dark marks and uneven-looking tone.
Yes, but introduce them gradually. You can use one serum in the morning and the other in the evening, or alternate them on different days. If your skin is sensitive or reactive, begin with one serum and monitor how your skin responds.
The Gentle Cleanser and Hydrating Toner can be used morning and evening. The serums and Brightening Cream can be added according to your skin’s needs and tolerance. Sunscreen SPF50 is the final step of the morning routine.
Skincare results vary according to your skin, the concern being addressed and how consistently the products are used. Hydration and comfort may be noticed sooner, while visible changes in uneven-looking tone and dark marks generally require patience and consistent daily care.
Individual skin responses differ. Patch testing and gradual introduction are always sensible.
The Gentle Cleanser is suitable for all skin types, including sensitive skin. Individual tolerance differs, so sensitive or reactive skin should patch test each new product and introduce active products gradually.
Apply a small amount to a discreet area of clean skin and observe the area before using the product more widely. Do not apply a new product to broken or already irritated skin. Stop using it if persistent irritation develops.
Stop using the product and rinse the area gently if needed. If irritation is persistent, severe or worrying, seek advice from a qualified healthcare professional.
UNASKIN products provide cosmetic skincare support and are not a substitute for medical diagnosis or treatment. Persistent acne, sudden skin changes or a concerning skin condition should be assessed by a qualified healthcare professional.
Please review the full ingredient list on each product page and consult your doctor or another qualified healthcare professional before introducing skincare products during pregnancy or breastfeeding.
Sun exposure can make pigmentation and visible post-acne marks appear more noticeable. Apply Sunscreen SPF50 generously as the final step of your morning routine and reapply regularly, particularly after swimming, sweating or towel drying.
These answers cover common questions before and immediately after placing an order.
The payment methods currently available will be shown securely at checkout. Select your preferred option and follow the onscreen instructions to complete payment.
After checkout, you should receive an order confirmation at the email address entered with your order. Please check your spam or junk folder if it does not appear in your inbox.
Please contact UNASKIN as soon as possible with your order number. If the order has not yet been processed or dispatched, the team will advise whether a change or cancellation is still possible.
When a promotional code is available, enter it in the coupon field on the cart or checkout page. The discount will appear in the order summary when the code is valid for your order.
Keep your order number available when contacting UNASKIN about a delivery or return.
UNASKIN currently fulfils online orders within South Africa. Enter your delivery details at checkout to confirm the available delivery option for your address.
The applicable delivery charge is calculated and shown during checkout before you place your order.
The expected delivery information will be provided during the order process or in your order communication. Delivery times can vary according to the destination and circumstances affecting the courier network.
Please contact UNASKIN promptly with your order number, a description of the problem and clear photographs of the parcel and affected product. The team will review the matter and advise you on the next step.
For hygiene and product-safety reasons, return eligibility depends on the condition of the item and the reason for the return. Please contact UNASKIN before sending anything back so the team can confirm the applicable process.
Visit the Contact page and send your question together with any relevant product or order details. Include your order number when asking about an existing purchase.
Contact UNASKIN for help with a product, routine or existing order.
